Shipping FAQ

Shipping FAQ

How long will my order take to arrive?

Generally, orders are processed within 7-10 business days. After your order has shipped, average delivery times are 2-5 business days within the United States. Please also keep in mind that shipping does not include weekends or Holidays. Once your order has been shipped you will receive an email notification with a tracking number.

If it's an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there's nothing we can do on our end to expedite that process.

Why is my order being delayed?

In the event that we have a high volume of sales, orders may take up to 10-14 business days to process. After it's shipped, average delivery times are 2-5 business days within the United States. Our announcement bar on the site will also post a notification during peak periods to notify you of such. This a small business with a one woman team currently so your patience and understanding is truly appreciated during our peak times. 

Why hasn't my tracking information updated?

Tracking information isn't always real-time. Shipping providers might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.

I just placed an order, but I accidentally put in the wrong shipping address! What should I do?

We process our orders very quickly. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package ships out. In the event that we receive your package back as a ONE TIME courtesy we will re-send it to the correct address.

I'm an international customer. Does the price include customs fees/import taxes?

The order price you paid us only covers the cost of shipping the product to you. Some countries charge an import tax upon any purchase you make that comes in from a different country. Please consider the tax laws of your country before purchasing.

The customs information says that my international order is stuck at a sorting facility! What does that mean?

Customs information for international orders is not quite the same as tracking information. Customs information is only updated when it is relevant to the customs process. Even if it appears that your order is “stuck” in a sorting facility, there’s no need to worry – your order is likely much further along than it appears.

Where is Beaut&Beast located?

We’re based in Tampa, FL, United States of America.